Hi guys, since my support ticket isn't going any further with it i am trying this way now.
Currently i am using a LG G4 with android 6.0, after the previous update from 2017-04-18 the app is constantly crash, better said directly on the loading screen.
Firstly support wrote me, its about my faulty phone which is old and might not be supported any more.
Aehm well G4 is now 2years old and last year the update of android 6.0 went live from LG. how should that phone be old or not supported any more. How ever after activating the logging feature, i found out where it was crashing and i was happy that mostly the support / playata was wrong (well if you have problems they mostly state its not their fault.)
So crash reasoning is: signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x20c
i digged deeper but haven't found any useable crashes like this or fixes for it. Support wrote then that it still not their fault and since i am the only one, i have to wait for Adobe to fix the problem.
Aehm wait why should i now wait for Adobe to fix the problem? Haven't they state it first its the problem of my phone?
Weeks later still no response from the technical side. Since they wrote i have to wait for Adobe to fix it, searched the developers bug tracker, for that crash but there is no issue stated about this.
How the hell should Adobe fix this problem then? I guess they won't because nobody knows what the other worker does. i guess.
Since i saw the playstore comments today i found out that similar users have those issues aswell, that the app is crashing directly in the loading state.
Who else has that kind of a problem? What modell do you have then?
I just now from LG G4 and the HTC 9 are crashing with the state reasoning above.
Edited by Rimischonie, 28 May 2017 - 03:00 AM.