3 replies to this topic

[Kirschwasser]

i began to play HZ on facebook (server uk1) and i wanted to play the game also on my android phone. So i read that i have to unbind of my account from facebook. I did that and now i can't log in the game on anywhere. It says ''There is no hero with this email.'' 

 

when i began to play on facebook, i just began, i didn't gave the email adress or password. Now i try to log in with my facebook email and password. because i ve no other email. Technically, i dont know my e-mail adress and password now.

What should i do?

[PostmodernPugilist]

OK let's start with some basics.

 

When you unbound your account you should have given an email address and password. Did you do that? If not are you sure you unhooked? 

 

When you try to log in are you definitely logging into the same server? My android phone frequently defaults to the wrong server.

 

 

to change the server look at the row of flags at the top, pick the right one for you (union jack for UK) and then using the drop down on the right side check to UK1. 

 

Usually when I get  ''There is no hero with this email.''  it means I'm on the wrong server. 

 

 

Good luck! 

[Kirschwasser]

I did, i even received an email ''please confirm the unbinding of your hero zero account from the platform Facebook with the following link''
so my email must be true and the link is about uk1 server but also i tried all servers I couldnt log in. I dont know what to do now. 

[PostmodernPugilist]

I'm sorry you're having this problem.

 

Unfortunately you will need to submit a ticket to support. If you click this link 

 

http://support.heroz...Language=en_GB?

 

it will take you to the right webpage. Please provide them with as much information as possible - email, hero name, facebook account you were linked to etc. If you can at all please also give them screenshots of what's going on. 

 

Please be patient, we do want to help you fix this problem so you can carry on enjoying HeroZero.